REFUND POLICY

Welcome to Super Tienda, your go-to destination for unique, stylish, and exciting products. Our mission is to bring you exceptional items and ensure your shopping experience is as delightful as the products you take home. To keep things clear and fair, we’ve crafted a straightforward refund policy. Please take a moment to review our guidelines below.

OUR COMMITMENT TO YOU

RETURNS & REFUNDS

We understand that sometimes a product might not meet your expectations, and we’re here to help. Here’s what you need to know:

30-Day Refund Window:
We offer a 30-day refund policy from the date of your order. If you change your mind about a product before it ships, we’ll process your refund without any hassle. However, once the item is on its way, it’s considered "on a delivery mission" and cannot be canceled.

How to Contact Us:
If you have questions, concerns, or need to initiate a refund, reach out to our support team at support@supertienda.com. We’ll respond as quickly as lightning!

NON-REFUNDABLE ITEMS

We strive to keep our inventory as diverse and exciting as possible, but some items have special rules:

Sale Items:
Products marked as "final sale" cannot be returned or refunded. They’re like rare treasures – once they’re yours, they’re yours to keep!

Shipping Costs:
Just like rocket fuel, shipping costs are non-refundable. We invest in getting your items to you quickly and safely.

FAULTY OR INCORRECT ITEMS

If you receive a defective item or one that doesn’t match your order, don’t worry! We’ve got you covered:

Contact Us:
Email us at support@supertienda.com with your name, order number, product name/code, and a photo of the defect or incorrect item.
Replacement Mission:
If the issue is indeed our fault, we’ll send a replacement faster than a rocket, at no additional cost to you.

FINAL THOUGHTS

Your satisfaction is as important to us as finding the perfect piece for your style. We’re here to ensure your shopping experience is smooth and enjoyable. Thank you for choosing Super Tienda– where the extraordinary is just a click away. Explore our collection today and bring a touch of uniqueness to your everyday life.

Remember, at Super Tienda, the sky isn’t the limit; it’s just the beginning.